Order Policy
After your order is placed, the product must be picked up within two weeks of its arrival date to our warehouse. After two weeks, we are not responsible for the availability of your product.
Changed, Canceled and Returned Orders
Orders can be adjusted or changed with no service charge, given that the adjustment is done prior to the order leaving the distribution warehouse. Order cancellations made after an order has left the distribution warehouse will be considered a return order and will be assessed a 25% cancellation and inventory restocking fee. Returns are not accepted on special or custom order items and transition moldings. All sales are final on carpet orders.
Full and Partial Orders
We are happy to accept returns on entire orders and partial orders at our authorized Return Center. Items must be returned within 30 days of the original sale date and be unopened and in resaleable condition. Returns are NOT VALID for promotional items (Special-Order, Clearance and Closeout). A 25% inventory restocking fee is assessed on returns of 4 or more items.
In the event shipment of the product is required, you are responsible for any/all shipping costs. Please package returns carefully so they arrive in safe condition.
